Terms for companies

1. Parties and definitions

These terms apply between us and the company, sole trader or other business (“you”) that registers for or orders Prodyflow. They are for business use only, not for consumers. The person who registers or orders confirms that they are an adult, can bind the business, and give true data. The contract is formed when you complete the registration or the order and accept these terms.

In these terms:

Service: the Prodyflow platform as you order it: ERP, webshop and sales tools, API and AI features.
Package: the plan and options you ordered.
Account and authorised users: your account in the system and the people you give access to. You are responsible for them.
Webshop: an online shop you run with the Service.

2. Subject, trial and order

We give you access to the Service for the term of the package you ordered.

A free trial or a discount is available only in promotions we announce, under the conditions set in the promotion.

You order in the system or on the order form. The Service is activated when the payment arrives.

3. Our obligations

We provide the Service with due care, keep it secure with technical and organisational measures that fit the risk, and make regular backups. You are still responsible for your content and your own copies.

We support you through the channels on our website. We may improve and change the features of the Service.

4. Your obligations and acceptable use

You use the Service lawfully and as the seller of your own webshop you are responsible for its content, products, prices, customer information and legal obligations. You keep your credentials safe and give true data. You must not:

Sell or show unlawful content: unlawful, counterfeit or misleading goods or content, or content that incites hatred.
Act maliciously: spread malware, attack the Service, or try to reach the data of other customers.
Send spam: send mass unsolicited messages.
Circumvent limits or security: bypass the technical limits, the security or the billing of the Service.
Resell the Service: resell or sublicense it without our written agreement.

5. Fees and payment

The fees are those of your order and our price list. The fee is paid in advance for periods of 30 or 365 days. VAT is added. We send electronic invoices. Fees already paid are not refunded.

We announce a price change 30 days in advance. It does not apply to a period you have already paid, and you may terminate the contract before it takes effect.

If you do not pay:

When	What happens
The fee is not paid by the due date	We suspend your access to the webshop and the system. Your domains and their DNS keep running (section 11).
60 days after the suspension	We terminate the contract. Until then you can pay and your Service continues, and you can export your data.
After termination	We delete your data (section 14). Domains are released as section 11 describes.

6. Rights of use and intellectual property

We give you a non-exclusive, non-transferable right to use the Service for the term of the contract. The Service and everything we create remain ours or our licensors'.

Your content remains yours. You give us the right we need to host, process and show it to provide the Service.

If you give us ideas or feedback, we may use them freely.

7. Availability and support

We provide 99% availability of the Service per year. It covers the hardware and software that serve the Service. These do not count as unavailability:

Announced maintenance.
Partial failures: a part of a function not working.
Your side or third parties: problems caused by you, your network, or third-party services such as payment providers, couriers and integrations.
API limits: requests rejected because of the rate limits.
Events beyond our control: such as attacks and force majeure.

8. API

Every customer can create API keys for their own account. These rules apply to them:

Keys are confidential: you are responsible for everything done with your keys. If a key may have leaked, revoke it at once.
Least permission: give a key only the permissions and endpoints it needs.
Partners and third parties: if you give a key to a partner or an integration, you are responsible for their use of it, and for the personal data that leaves through the API, as its controller.
Limits: the rate limits in the documentation apply. You must not bypass them, resell the API, or use it to overload the Service or reach other customers' data.
Restriction: if a key is misused or a risk arises, we may restrict or revoke it, and we tell you where possible.
Changes: we may change the API. We announce a breaking change 30 days in advance.

9. AI features

Prodyflow has AI features such as the chat, message analysis, translation, writing help and workflows. They run on language models we operate on our own servers, unless you connect a provider of your own.

AI output can be wrong or incomplete. You are responsible for checking it before you use it, send it to customers or act on it. The AI prepares suggestions and drafts, and a person decides.

AI use is billed in credits at the price list, and you can see the usage in the system.

If you connect an AI provider of your own, its terms and privacy notice apply, and you are responsible for the data you send to it.

10. Third-party services and apps

You may connect services of third parties to the Service, such as payment providers, couriers, invoicing services and apps made by developers. Your relationship with them is separate, and their own terms and privacy notices apply. We are not responsible for them or for how they use data, and you are responsible for choosing them.

We may switch off an integration if it endangers the security or operation of the Service.

11. Domains

A domain you buy through Prodyflow is registered in your name: you are the registrant, and we act as reseller. The rules of the registrar and the registry apply, including those of the .hu domain. Renewal is invoiced separately 30 days before the domain expires, and the domain is renewed only after the payment. If it is not paid, the domain expires under the registrar's rules.

If your contract ends, this happens to your domains:

When	What happens
While your service is suspended	The domain and its DNS keep running.
When the contract ends	A transfer period of 30 days starts. The domain and its DNS keep running, and on your request we give you the transfer code and unlock the domain.
After the transfer period	We set the domain back to the registrar's default name servers and remove our DNS zone. Your website and email on this domain then stop working until you point it somewhere else.
Until the domain expires	The domain stays registered in your name, we do not renew it, and on your request we still give you the transfer code.
After it expires	The rules of the registrar apply.

12. Data and privacy

For the personal data of your customers and staff that you put into the Service, you are the controller and we are your processor. We process it only on your instructions. This section and the privacy notice for companies are our terms for that processing, and for our own data processing the privacy notice applies.

You are responsible for the legal basis of your own processing and for informing the people concerned. We tell you without undue delay if we learn of a personal data breach that concerns your data.

You can export your data in the system, for example orders, customer and partner records, products and warehouse data, to Excel, CSV or PDF.

13. Liability

We are liable under Hungarian law. We exclude liability for indirect damages, such as lost profit, lost data and damage to reputation, to the extent the law permits.

This exclusion does not apply to damage caused on purpose, or to damage to life, body or health.

We are not liable for third-party services, your content, or your sales. You are liable for the damage your breach of these terms causes.

If the availability commitment is not met in a year, you are entitled to a reduction of the fee: twice the hourly share of the fee for each hour of unavailability. The reduction is the only remedy for unavailability.

14. Term and termination

The contract lasts for the period you paid and continues when you pay for the next period.

You may terminate it in writing, effective at the end of the paid period. We may terminate it with 30 days' notice. Either of us may terminate it immediately for a serious breach, such as using the Service unlawfully, endangering its operation, or not paying 60 days after the suspension.

When the contract ends, we delete your data, and deleted data cannot be restored. If the contract ended because of non-payment, the 60 days of the suspension are your time to export it. Otherwise export it before the end of the paid period.

Provisions that by their nature continue after the end, such as liability and the rules for domains, continue to apply.

Terms and Conditions for companies